FAQs
Have questions? We’re here to help.
Browse our frequently asked questions to learn more about BIOFLEX treatments, our rental program, appointments, and what to expect during your care.
What is BioFlex Laser Therapy?
The technology utilizes superluminous and laser diodes to treat diseased or traumatized tissue with photos. These particles of energy are selectively absorbed by the cell membrane and intracellular molecules, resulting in the initiation of a cascade of complex physiological reactions, leading to the restoration of normal cell structure and function. The process is curative and therefore results in the elimination of symptoms, including pain. In addition, Laser Therapy enhances the body’s immune response and facilitates natural healing.
Is Laser Therapy painful?
Laser Therapy is completely safe, non-invasive, non-toxic and pain-free. No pain is experienced during a Laser Therapy treatment, you may feel a warm soothing sensation and for many this is very relaxing – some people even fall asleep during treatment! All our BIOFLEX Laser Therapy systems are Health Canada and FDA approved.
Are there any side effects to Laser Therapy?
There are no documented side effects to date.
Over the past four decades, a substantial body of published research and clinical studies has provided strong evidence supporting the safety and effectiveness of Laser Therapy in promoting wound healing.
There is usually no downtime after treatment.
Are there any contraindications to Laser Therapy?
We do not treat directly over the eyes, thyroid, areas of known cancer, and during the first trimester of pregnancy.
Is Laser Therapy covered by insurance?
Coverage varies depending on:
- Insurance provider
- Diagnosis
- Medical necessity
- Treatment setting
Patients should check with their insurance provider for details.
Is Laser Therapy safe for all ages?
Laser Therapy is safe for anyone older than 2 years of age.
Do I need a referral from my doctor for Laser Therapy?
There is no requirement to obtain a referral from your doctor to receive Laser Therapy.
How many treatment sessions will I need?
Total number of treatment sessions will usually be determined during the initial consultation with the average of conditions/injuries requiring 6-20 treatments.
How long is a typical Laser Therapy treatment session?
Each Laser Therapy treatment session will depend on the area/condition being treated. Treatments will often range from 30 minutes to 75 minutes.
How quickly can I expect to see results?
Results are almost immediately evident for some people, while most people will typically see results after 3-5 treatments. Again, this is depending on the severity of the condition, it could be more, or it could less.
Is there anything I need to do or avoid after my 1st Laser Therapy treatment?
No, you may continue your day as planned, however we do advise people to avoid participating in activities that will further aggravate the area while it is healing.
Can Laser Therapy be used over medical implants or over metal?
Laser Therapy will not interfere or heat up any surgical/metal implants (pacemakers, surgical screws, artificial joints, etc.). It is completely safe with no side effects and extremely effective for post-operative wound healing.
What is Laser Therapy for wound healing?
Laser Therapy for wound healing, also known as Low Intensity Laser Therapy (LILT) or Photobiomodulation, is a non-invasive treatment that uses specific wavelengths of light to stimulate tissue repair, reduce inflammation, and accelerate healing.
How does Laser Therapy help wounds heal?
Laser Therapy works by:
- Stimulating cellular energy production (ATP)
- Increasing blood circulation to the wound area
- Reducing inflammation and swelling
- Promoting collagen production
- Enhancing tissue regeneration
- Decreasing pain
The light energy penetrates the skin and activates the body’s natural healing processes.
What types of wounds can be treated?
Laser Therapy may be used for:
- Diabetic ulcers
- Pressure sores (bedsores)
- Surgical wounds
- Burns (minor to moderate)
- Traumatic wounds
- Slow or non-healing wounds
- Venous or arterial ulcers
- Pilonidal Cyst
Always consult a healthcare provider for wound evaluation.
Is Laser Therapy painful?
No. Laser Therapy is painless. Most patients feel:
- Gentle warmth
- Mild tingling
- Or no sensation at all
It does not involve cutting or injections.
How long does each session take?
Treatment sessions typically last:
- 20–40 minutes, depending on wound size and depth.
Your provider will determine the exact duration.
How many sessions are needed?
The number of sessions depends on:
- Type of wound
- Severity
- Duration of the wound
- Patient’s overall health
Acute wounds may improve within a few sessions, while chronic wounds may require multiple treatments over several weeks.
Is Laser Therapy safe?
Yes, when performed by trained professionals using approved devices. It is:
- Non-invasive
- Drug-free
- Non-toxic
Protective eyewear is typically worn during treatment.
When can results be seen?
Some patients notice:
- Reduced pain after the first session
- Improved wound appearance within 1–2 weeks
Healing timelines vary depending on the individual and wound type.
Can Laser Therapy replace traditional wound care?
No. Laser Therapy is often used alongside standard wound care, such as:
- Proper cleaning
- Dressing changes
- Infection control
- Offloading pressure
- Medical management of underlying conditions
It enhances and supports traditional treatment.
Can Laser Therapy be used over medical implants or over metal?
No. Laser Therapy is often used alongside standard wound care, such as:
- Proper cleaning
- Dressing changes
- Infection control
- Offloading pressure
- Medical management of underlying conditions
It enhances and supports traditional treatment.
Who should not receive Laser Therapy?
Laser Therapy may not be recommended for:
- Patients with active cancer in the treatment area
- Pregnant women (over abdomen/lower back)
- Areas with active bleeding
- Over the thyroid gland
- Directly over the eyes
A healthcare provider should evaluate eligibility.
What is BIOFLEX Photobiomodulation?
Photobiomodulation, also known as laser therapy, cold laser therapy and low level laser therapy (LLLT) is the use of red and infrared light to eliminate pain, accelerate healing and decrease inflammation.
Is Photobiomodulation safe?
Hundreds of research studies have shown Photobiomodulation to be safe and effective. Photobiomodulation is non-invasive, non-toxic and non-thermal. Unlike other forms of radiation, Photobiomodulation is beneficial rather than harmful to tissue.
How long does a treatment take?
Treatments are typically fifteen minutes to one hour depending on the condition and area being treated. Some treatments may require additional placements to completely cover the area of pain.
Are there any contraindications?
Yes. Laser Therapy should be avoided in the following instances: Over the womb for women in their first trimester of pregnancy treatment array Over cancerous tumour.
How many treatments are needed?
The number of treatments will vary depending on the injury and the unique individual response to the treatment. In a recent clinical report on over 1,000 patients treated with BIOFLEX, patients averaged slightly less than 10 treatments to resolve their condition. In some patients, 1 treatment is sufficient; however, on average, 3-25 treatments are required.
Why don’t you have flat-fee shipping to Canadian territories?
Unfortunately, the high cost of shipping to these areas means that we’re unable to establish a flat-fee price that would be accurate for the wide range of order sizes we typically see. Please get in touch with us by email or by phone and let us know what you’d like to order, so that we can give you an accurate quote.
My package arrived damaged. What should I do?
We are very sorry to hear that, and would like to apologize for the inconvenience. Please get in touch with us by email or give us a call and we’d be happy to assist you.
My package hasn’t arrived yet. What should I do?
Products purchased in Canada are shipped via Canada Post expedited parcel (2-8 business days) and UPS (2-8 business days). Shipping times are approximate and may reasonably vary due to inclement weather, inventory volumes, and postal holidays, however if you’re concerned, please get in touch with us by email or give us a call and we’d be happy to help. Please contact us immediately if you track your parcel and it says delivered but you haven’t received it. We will open an investigation with the courier to find it for you.
I need my products immediately! Do you have express shipping?
We’re sorry, but to keep costs affordable for our customers, we only ship via Canada Post expedited parcel (2-8 business days) and UPS (2-8 business days). If your situation is urgent, you can place your order and choose “pick up in office” for your shipping method. Once you receive the email that your order is ready for pick up, you can send a courier to pick it up in your stead. To avoid these situations in the future, consider our Free Automatic Delivery Program.
I’ve decided I don’t want these products. How do I return them?
For hygiene reasons, unfortunately all products are non-returnable, even in the case of unopened packages. We are committed to the health and safety of our customers as well as our employees, and returned parcels will be discarded unopened. If you have any concerns over the product which you’ve purchased, please don’t hesitate to get in touch with us.